2020, the beginning of a new era

Joao Moreira PCA Abaco Consulting

Technology has never played such a determining role in the lives of organizations and people.

2019, like the last five years, was a year that was marked by a set of strategies and policies related to digital transformation, more specifically, with the concepts of IoT, cloud, big data, blockchain, artificial intelligence and other technologies and supports digitally based. Technology has never played a more decisive role in the lives of organizations and individuals than it does today and this appropriation is, in fact, transforming business models, changing preferences and tools to support companies’ activities.

These technological trends are no longer just driving the economic development of organizations. Currently, its impact is more widespread, with a huge impact on the development of the entire international economy. It is no longer possible for a particular innovation to be exclusive to an organization, because when it demonstrates its benefit /advantages, it quickly expands to the market. An example of this is the fact that it is increasingly possible to go further in forecasts, detect trends earlier, analyze their impacts and consequences in almost real time, measure patterns, parameters, preferences, or create memorable experiences. In fact, the support for many of these new opportunities is in a set of technologies that are beginning to be present in all areas of our lives, with Artificial Intelligence (AI) occupying the prominent place.

Digital is no longer a trend, but a requirement. It opened up countless possibilities for any organization, by allowing the integration of new tools. Areas such as Cloud / SaaS (Software as a Service), Artificial Intelligence (AI) and RPA (Robotic Process Automation), are fundamental and will certainly continue to play an essential role in the growth of any business.

More and more companies are looking for turnkey solutions, with the concept of “all inclusive”, making Software as a Service solutions increasingly more adept. The major software manufacturers have also been investing heavily in this segment and we will see a significant increase in this area throughout this year.

On the other hand, process automation combined with AI has already taken on an extremely critical role, not only in the business component, but also in the entire society, through a set of processes, in which products have become intelligent and connected. The growth of the business will involve, being able to process all the information we manage to obtain (which is getting bigger and bigger) and, in the shortest period of time, having a result that allows us to make a decision or execute a critical process for the business, all without intervention and, consequently, on a 24×7 basis.

Accompanying this evolution are the business management systems (ERP) – but not the traditional ERP. With the rapid technological evolution, these systems have become outdated and, as such, have now given way to the new ERP, supported by a concept of greater intelligence and in which the added value for the user is reinforced.

At a time of constant digital transformation, it is up to the CIOs of national organizations to seek and adopt this type of offer. The most intelligent systems – or the so-called new i-ERP, are the most recent in technology at the level of ERP and where new features are integrated, such as cognitive technology, “machine-to-machine” communication, collaborative capabilities or association to the Cloud – that is, a “smarter” system with greater “analytical capacity”.

In this way, cloud ERP has also become a reality, in which it is combined with a set of advantages that could make all the difference. For example, this type of systems allows having a greater number of sources of information, which ends up becoming a powerful source of analysis for business operations, thus guaranteeing more correct and focused forecasts.

Likewise, greater integration with cloud-based solutions has become a trend in today’s ERP, since these are systems that guarantee better management in terms of human capital and customer relations. These systems are ultimately a clear asset for the business and, consequently, for the improvement of its results.

The new ERP made it possible for organizations to substantially reduce costs, however, combined with a security that these entities cannot guarantee. Through this technology, companies now have almost unlimited storage and unparalleled robustness.

At a time when everything is changing at a breakneck speed, when what was new today is obsolete tomorrow, there is an urgent need for organizations to recognize this reality and develop a culture of permanent adaptation to technological and market changes in general, a condition sine qua non to survive and succeed in your business.

Originally published in “Dinheiro Vivo”: [PT Only] https://www.dinheirovivo.pt/opiniao/2020-o-inicio-de-uma-nova-era/

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